Privacy Policy

14-Day Money Back Guarantee

If for any reason you are not fully satisfied with your purchase, simply return it so that we receive the merchandise back within 14 days of the invoice date for a full product refund. Sale Items or Specials are exchange only. (Sorry, we cannot refund freight, gift-wrapping, special order or final sale merchandise.) We can only accept returns or exchanges that are received back within 14 days of the invoice date. Please allow for sufficient transit time when shipping back any merchandise. To return any item, please email Customer Service for an R.A. (return authorization) number. When sending back your return, please include a copy of your invoice with the return, write the R.A. number on the outside of the package and include a short note explaining the reason for your return. All merchandise should be returned to us fully insured. For your security, all returns are opened in the presence of two receivers who verify the contents upon their arrival. We can only refund merchandise that is received back within 14 days of the invoice date and is in new, resalable condition without any scratches, nicks or marks. a restock fee will acquire if we feel the watch has be worn or polished prior to return.

One Year Limited Warranty

All Aqua Master watch movements are warranted for 1 full year against any defects. Aqua Master, at its discretion, will either repair or replace the item. Normal wear and tear, abuse, and the loss of precious, semi-precious stones are not covered. A shipping and handling charge of $15 or 10% of the item?s cost (whichever is greater) will be charged to the customer

Due to variations of stones, gold weight, and polishing, the dimensions, carat sizes and weights may very slightly + or - 10%

Fast, Reliable Shipping

While we are committed to shipping orders within 1-2 business days, most orders are actually shipped the same day that you place your order. Order by 2PM EST on any weekday and in most cases your order will be shipped the same day. Special order items could have an extended delivery date. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date.

All orders are shipped fully insured and are packaged and checked in the presence of two employees. If there are any shortages, or if you feel that your package was tampered with, please email Customer Service. It is important that you save all original packaging materials in order for us to speedily process your claim.

All merchandise is fully insured at no additional cost to the customer. Shipments are F.O.B. our Distribution Center, USA. Taxes, duty and import fees are solely the responsibility of the customer. An 8.75% sales tax will be added to orders shipped to New York State.

Safety

All online transactions at AquaMasterWatch.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk while your order is being processed.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

The management and employees of Aqua Master Watch order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

Security

All shipping addresses are fully verified. Additionally, our security department may contact you prior to shipping to verify all or part of your shipping address. The billing address we receive from you must match your credit card statement billing address exactly or your order will not be processed.

We accept MasterCard and Visa. We only charge your order to your credit card when we ship your order, with the following exceptions:
1. Special order, custom made items, which are non-cancelable or non-returnable.
2. Made to order items, which have extended delivery dates beyond the number of days that the credit card authorization will remain valid. These items are clearly labeled in the item description (e.g. ?This is a final sale item? or ?please allow 2 to 4 weeks for your ring to be completed?). These items will be charged prior to shipping, all others will be charged only when we ship your order).

Privacy

All of the personal data we receive is private and is kept confidential. Aqua Master Watch does not sell or rent its customer list or any personal information to any other person, company or organization.

Contact Information

Aqua Master Watch

55 West 47 Street

New York, NY 10036

Suite # 320

You can email us at:
customerservice@aquamasterwatch.com